Independent Dispute Resolution

C2C Is Federally Certified to Independently Settle Health Care Payment Disputes

To Learn More About C2C
and Our IDR Process

C2C offers multiple payment options
for a streamlined process

C2C is designated as a certified Independent Dispute Resolution Entity (IDRE) by the U.S. Department of Health and Human Services, the Department of Labor and the Department of the Treasury.

Drawing on our federally recognized expertise, we can help providers or facilities resolve disputes with health plans about payment amounts for out-of-network services covered by the federal No Surprises Act.

By choosing C2C, you will gain access to a trusted, quality-focused organization with experienced attorneys, physicians and other specialized professionals who will review your case and make a payment determination that is independent, fact-based and fair.

If you are a plan or provider and would like to submit a dispute, please visit the CMS portal.

If you have already submitted a dispute through the CMS portal, and are ready to make payment, please be sure to include the Dispute Number with your payment and offer submission.

URAC Accredited Independent Review Organization

Following a rigorous screening process, C2C achieved URAC accreditation in 2017.

With C2C, the review process and decisions:

Are evidence-based, timely, clear and free of conflict,
Conducted by actively practicing, board-certified physicians, nurses, coders, attorneys and other allied health professionals and
Compliant with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act.

Our Experience

A URAC accredited and ISO certified organization, C2C has more than 15 years of experience in the health care industry as a nationally recognized Qualified Independent Contractor (QIC) and Independent Review Organization (IRO). Working from an extensive knowledge and understanding of the review process, C2C has provided timely and high-quality reviews for more than 7 million claims, including but not limited to claims involving:

Inpatient hospital services (DRG and length of stay)
Skilled nursing services
Home health
Ground and air ambulance transportation
Physician services
Laboratory and imaging services
Durable medical equipment
Behavioral health
Pharmacy/formulary review

As an independent review organization, C2C’s expertise further includes:

Clinical and non-clinical reviews
Experimental/investigational reviews
Contractual disputes
Out-of-network services

C2C’s nationally recognized expertise includes administrative management, medical decision-making, health care support services, claims management and independent payment dispute resolution between providers and plans.

Our Team

C2C’s nationwide panel includes more than 1,200 board-certified physicians, nurses, coders, attorneys and other allied health professionals experienced in the review and application of the statutes, laws, regulations, policies, guidelines and coverage criteria that are relevant to the facts of your case. C2C’s fully-licensed attorneys are certified by the American Health Law Association and provide unbiased expertise. With C2C, you can be assured your case will addressed by a topic-area expert.

C2C’s IDR Services

To learn more about C2C’s IDR services, contact us via email. C2C offers multiple payment options for a streamlined process.

Federal IDR Process

Any inquiries related specifically to the Federal IDR process should be directed to the official CMS IDR email.

No Surprises Act

For questions regarding the No Surprises Act or for more information regarding any of its provisions, please visit the CMS No Surprises website.

Certified IDR Entities

For a complete list of certified IDR entities, please visit the Payment Dispute IDRE list.

C2C’s IDRE Documentation Submission Portal

After you have filed your Dispute through the Federal IDR portal and have received a request for offer from C2C, submit documentation related to the open Dispute through C2C’s secure portal at IDR-Documentation Submission Portal

To learn more about C2C’s other health care solutions, please visit: https://www.c2cinc.com.