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No Surprises Act

Welcome to C2C Innovative Solutions, Inc.

The No Surprises Act of the 2021 Consolidated Appropriations Act contains many provisions to help protect consumers from surprise medical bills. These protections not only protect patients from receiving surprise medical bills from out-of-network providers, but they also provide a process for patients to obtain estimates for the cost of medical care. Additionally, the No Surprises Act provides a process for the resolution of payment disputes between providers and health plans as well as between patients and providers.

C2C Innovative Solutions, Inc. (C2C) has been certified as an Independent Dispute Resolution Entity (IDRE) by the U.S. Department of Health and Human Services, the Department of Labor and the Department of the Treasury. As an IDRE, C2C serves as a neutral arbiter, resolving payment disputes for out-of-network services between health care providers, emergency facilities, air ambulance providers and health plans.

C2C also serves as the sole Selected Dispute Resolution Entity contracted by the Centers for Medicare & Medicaid Services (CMS) to conduct the Patient Provider Disputes Resolution (PPDR) process to resolve disputes between uninsured or self-pay individuals and providers. Learn more about C2C.

To learn more about the No Surprises Act and/or the dispute resolution process, please visit CMS’ No Surprises Act webpage or click on the Independent Dispute Resolution (IDR) or PPDR buttons below.

URAC Accredited       ISO Logo and a link to the C2C Certificate of Registration

C2C has an extensive quality assurance and continuous improvement program. Our strong emphasis on quality has earned C2C the CMS Excellence Award six times.

  • C2C is URAC-accredited as an Independent Review Organization (IRO). URAC accreditation provides third-party validation that we follow a standardized operational approach, have established reviewer qualifications, and provides assurance that we are free from organizational or individual conflicts of interest.
  • Our comprehensive quality program, referred to as the Quality Management System (QMS), is ISO 9001 certified and includes documented work processes and instructions.