C2C has an extensive quality assurance and continuous improvement program. Our strong emphasis on quality has earned C2C the CMS Excellence Award six times.
C2C is URAC-accredited as an Independent Review Organization (IRO). URAC accreditation provides third-party validation that we follow a standardized operational approach, have established reviewer qualifications, and provides assurance that we are free from organizational or individual conflicts of interest.
Our comprehensive quality program, referred to as the Quality Management System (QMS), is ISO 9001 certified and includes documented work processes and instructions.